FAQ
Asked once.
These answers are the canonical ones. Other pages link here rather than repeat them.
Who trades as The British Saltbox?
The British Saltbox is a trading name of Ocanom Ltd, registered in England and Wales, company number 16963342. The list is salt.
Where is the house?
Registered office: 128 City Road, London EC1V 2NX. Parcels are packed in London. That office is the registered office, not a studio.
Can I buy from the shop?
Add a piece to the basket in this browser, then pay on the basket page. The charge is by card, and by Apple Pay or Google Pay when your device offers them. The bill is from Ocanom Ltd. A charge is not taken until the food business is registered for the premises where the salt is packed.
Are the prices final?
Prices are in pounds sterling. The unlettered wooden box is £35 in the shop and as Classic on Personalise. Gold foil is £45. Refills are in kraft paper bags: rock trios £20, rock 500g £9, rock 1kg £16, ground 500g £6, ground trios £12. Refill-only delivery is £3.95 UK, free over £30. Personalise can add a 500g rock refill with the box for £7.
What is Salt Society?
Salt Society sends salt on a monthly, alternate-month, or quarterly cadence. The Hearth, The Larder, and The Cellar stay. A three-month or yearly Hearth can be paid now as a gift. The gift parcel does not show the price.
Where does the salt come from?
Each salt in the shop names an origin. The geology, and the published sources for it, are written once on The Salt page. The wooden box is curated in London. The salt inside it is not claimed to have been mined in Britain.
How does a parcel leave?
Parcels are packed in London and sent to United Kingdom addresses. The carrier, and any holiday cutoff, are named only when they can be kept. The registered office is not the place the parcel leaves.
Can I send it back?
Unopened pieces that were not made to your words can be cancelled within fourteen days of delivery. Opened food cannot be returned. Gold-foil lettering is made to your specification.
How do I reach the house?
Use the contact form. Registered office: 128 City Road, London EC1V 2NX. Parcels are packed in London. That office is the registered office, not a studio.
What does the basket store?
The basket is kept in this browser under the name saltbox_cart until you pay. Paying sends the line to the payment page. The privacy page is the account of what the site does with information.